1. General
This Shipping & Returns Policy (“Policy”) forms part of the Terms of Service of SONGLENS. By placing an order through our website, you agree to the conditions outlined below. If you are ordering on behalf of an organization, you confirm that you have the authority to bind that entity to this Policy.
We may update this Policy from time to time. The version posted on our website at the time of purchase will apply to your order.
2. Ordering
All orders must be placed directly through our website. Customers are responsible for providing complete and accurate information during checkout, including:
- Selected product(s)
- Quantities and format
- Shipping recipient and address
- Payment details
Please carefully review your order before confirming. SONGLENS cannot be held responsible for errors made during checkout.
3. Shipping & Delivery
- Production & Fulfillment: SONGLENS partners with trusted local and international print and logistics providers to produce and deliver your order.
- Shipping Methods: Standard, tracked, or express shipping options may be available depending on your region. SONGLENS reserves the right to select the most suitable carrier if needed.
- Multiple Shipments: Orders containing different product types may be shipped separately.
- Estimated Delivery: Delivery estimates are provided at checkout. While we make every effort to meet these timelines, delays may occasionally occur.
- Customs & Duties: Customers are responsible for any import duties or taxes that may apply in their country, except where local regulations require otherwise.
4. Returns & Refunds
Because all products are made-to-order, orders cannot be cancelled or modified once placed. However, if you receive a defective, damaged, or incorrect item, you may request a replacement or refund.
- How to Report a Problem: Notify our customer service team within 5 days of delivery at [support@songlens.com]. Please include your order number and clear photos of the issue.
- Resolution: If the defect is confirmed (and not due to user-provided content or circumstances beyond our control such as carrier mishandling of non-tracked packages), SONGLENS will, at its discretion:
- Replace the defective product(s), or
- Provide a refund for the affected item(s).
These remedies are your sole rights in case of defective products.
5. Non-Returnable Items
Please note that we cannot accept returns or issue refunds for:
- Orders with errors caused by incorrect information provided by the customer
- Quality issues resulting from user-submitted content (low-resolution images, incorrect colors, etc.)
- General dissatisfaction with size, design, or color when accurately produced as ordered
6. Contact
For any shipping or return inquiries, please contact us at:
Email: support@songlens.com
Would you like me to also make this ready-to-publish HTML version (styled with SONGLENS branding, Poppins font, black/white minimal look) so you can drop it directly into your WordPress “Policy” page?
